Order Policy

Eligibility

www.PremiumBridayFactory.com is designated for resellers only. We only sell to eligible resellers and designers who own eligible reseller numbers and legally registered business entities. After registration, we will conduct eligibility verification in order to protect our reseller customers’ privileges of buying at our cost-saving factory direct prices. If you are bride-to-be, friends or relatives of brides interested in our items, please contact us at Info@PremiumBridalFactory.com, or 562-404-8557. We will provide you with the contact information of our resellers near you.

Payment

We accept eligible credit cards of VISA, Master Card, American Express, Discover, Check and Bank Wiring. If you pay with credit cards, we only ship to the billing address that your issuing bank has on file.

For orders that are placed in USA but shipped to other countries, or ordered from other countries than USA, the payment is by bank wiring only when the order is confirmed. A wiring fee of US$25 is applied to the order total.

Late Payment & Delinquency

If your account is on our 6-month pay plan, and the recurring payment is declined and is not paid within 10 days after the scheduled date, a late fee of $15.00 may be applied. Your account may not be eligible for the new Partner Engagement Program. 

If you pay with check, any returned check fee of $15.00 will be applied.

If your account becomes delinquent, any fee that involves collection, including collection agency fee, attorney fee, court fee, administration fee, travel, but not limit to, will be additional to the delinquent amount, plus 1.5% monthly interest rate from the day your account becomes delinquent.

Order Process

All re-orders are “Made-to-Order”. Upon the first month deposit is received for Partner Engagement Program, or 50% deposit for re-orders  is received, it takes 10 to 13 weeks for delivery. If there will have national holidays, please allow for up to additional 1~2 weeks to deliver your order. If the fabric is out of stock, we will inform you of the situation. It would take up to additional 1~3 weeks for production. Once your order is completed, we will conduct the quality control on each gown before it is ready to ship to you. We will ship your order upon the rest of balance is cleared, otherwise indicated on the order. We are not responsible for any delay due to the late payment, and extra fee for expedite delivery method.

Packing

Each gown is packed in a standard OPP bag, and shipped in a standard corrugated box. If you have special needs for the packing, please advise upon the order is placed. Some additional costs may occur. If we are not informed of any special request of packing till the products are finished, we are not responsible for any delay and any additional cost to expedite the delivery.

Shipping

All orders are factory-direct shipped to your stores. The order is shipped via the best way to reach you quickly either via a contract carrier with postal office or same service quality providers. The shipping fee is included, except for the countries other than USA. The freight for the shipments to other countries than USA will be quoted before the order is confirmed.

Each delivery includes insurance to cover any loss and damages during the transportation. In most of cases, it will take 5 to 7 days for delivery. A tracking number will be sent to you for your record. If you find the delivery seems longer than you expect, please feel free to contact us at Partner@PremiumBridayFactory.com, or contact our USA office at 562-404-8557

Size Chart

You can download our size chart here.

Cancellation and Return Policy

Since all sales are “Made-to-Order”, so no return and refund are accepted, except for the situations below.

Cancellation

Cancellation during the 6-month period is prohibited. The samples are not returnable or exchangeable. You can choose not to continue a new 6-month program when the previous 6-month program ends. However, once the membership is cancelled, you will lose the benefits of low cost of samples, 20%+ off on reorders, free shipping, taxes, & duties, and many more.

Cancellation for re-orders and international orders

If the order is cancelled in a week, including weekends, from the day the order is confirmed, your 50% deposit will be refunded after the deduction of $50 processing fee to the original form of payment within 3-5 business days. After a week, there is no cancellation acceptable, and the 50% deposit is non-refundable.

Lost & Damaged Packages

We strive to provide each customer with worry-free shipment. However, in some circumstances that are beyond our control, we are not liable for the lost and damaged packages during the transportation, or delay due to serious weather condition, strike, natural disasters, carrier’s negligence, etc. Should you experience such situation, please contact us immediately. We will work with carrier to solve these problems as quickly as possible.

Should the package(s) is/are lost during transportation, please contact us immediately. We will track the package(s) with the carrier upon receiving your request. Once the package(s) is/are confirmed being lost, we will send you replacement.

Should you find the package damaged upon receiving, please report to the driver of the carrier as well as take a picture of the damaged packages, which would be requested for damage claim by carrier.

Please contact us immediately and provide any evidence of the damages such as images, or written report from the driver if there is any.

We will place the claim to the carrier on behalf of you. Once the carrier approves the reimbursement, we can send you the replacement, credit your account, or refund you as you wish. If you wish to receive the replacement sooner than the reimbursement from the carrier, or the package(s) is/are confirmed lost is received, the order policies will be applied. The reimbursement of the lost and damaged package(s) will be refund to your account when it is received from carrier.

Manufacturing Defects

We strive to provide each customer with defect-free gowns. In some cases, should there be any manufacturing defects, please take pictures of the defects and e-mail to us within 7 days from the day the shipment is received.

We will send you a RMA (Return Merchandise Authorization) number and the return instructions. Each return piece must be in its original seal, label, tags, and packing. Once the return item(s) is/are received and inspected for manufacturing defects, we will replace the items, or credit your accounts for your future purchases.

If the return is received without RMA number, and if the returned item(s) is/are found being worn, and fraudulently claimed for defects, we reserve the right to refuse the package and refuse the full amount reimbursement. You are responsible for any fees involved with the return. A restocking fee of 50% of the item price or US$150 whichever is greater will be deducted from the reimbursement.

RMA Requesting Procedures and Requirements

To get an RMA number, please follow the instructions for a smooth return process.

1. Returns due to manufacturer's defect or damage must be e-mailed along with the pictures which show the defective areas in a clear manner, to the following e-mail address: Partner@PremiumBridalFactory.com. WE DO NOT ACCEPT PHONE CALL REQUESTS.

2. Please include the invoice number, item numbers, quantities, as well as a clear description of the defects in your e-mail. Without complete and accurate information, your request may result in delay. We will reply to you within 2 to 3 business days via e-mail. Should you do not get a reply from Partner@PremiumBridalFactory.com within 5 business days, please email Partner@PremiumBridalFactory.com

3. The return package shall be received within 14 days from the date that the RMA number is issued. Or we reserve the right to refuse the package. Please assure the package is packed well and trackable. We are not responsible for its loss during the return transition.